How do I restore a cancelled reservation for a guest?
If you want to restore a canceled reservation, you’ll need to contact the guest and have them make a new reservation. Airbnb can’t help restore a reservation once it’s been canceled.
Message your guest and ask if they agree to your booking factors (ex: nightly price and cancellation policy) before rebooking. After reaching an agreement, you can send them a special offer with the specific agreed booking details. Your guest has 24 hours to accept the special offer.
Messaging your guest to book again
- Go to the Today tab and select the reservation. f the reservation isn’t shown, click Show more, and on the next page click Canceled
- Click Details for the reservation you want your guest to book again
- Click Message
If you received a Host cancellation penalty for the original canceled reservation, you can contact us to request a removal of the penalty after the new booking is confirmed.