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Community policy

Canada Booking Credit Programme Terms and Conditions

These Booking Credit Terms and Conditions (“Booking Credit Terms”) govern your use of Airbnb Booking Credit (“Booking Credit”) on the Airbnb Platform. Your use of Booking Credit and the services available via the Airbnb Platform shall be subject to Airbnb’s Terms of Service (“Terms”) and PAyment Terms of Service (collectively, the “Airbnb Terms”); if you see an undefined term in these Booking Credit Terms, it has the same definition as in the Airbnb Terms. To the extent that these Booking Credit Terms conflict with the Airbnb Terms, the provisions of the Airbnb Terms shall apply.


Upon cancellation of certain eligible reservations, Airbnb is providing Guests the opportunity to opt-in to receive Booking Credit as an alternative to a cash refund. Booking Credit does not expire and can be applied to future bookings on the Airbnb Platform.

Important Definitions

“Qualifying Cancellation” means booking cancellation initiated by a Guest residing in Canada for a stay that is eligible for Booking Credit. The following bookings are expressly excluded: (i) bookings that have already begun; (ii) bookings that were previously canceled; (iii) Luxe bookings or any bookings made on Luxury Retreats; and (iv) Experience bookings.

“Booking Credit” is a refund provided to a Guest at the Guest’s election as a credit in lieu of cash upon a Qualifying Cancellation, which is available to redeem on a later booking. Booking Credit: (i) is non-refundable and non-transferable; (ii) is not cash, currency or a gift card product; and (iii) cannot be redeemed for cash except where required by law. You may not purchase or sell Booking Credit and Airbnb does not sell Booking Credit.

How it Works

When you initiate a Qualifying Cancellation, Airbnb may provide you the option of receiving either a cash refund or an equivalent amount in Booking Credit. If you elect to receive Booking Credit for that cancellation, the refund value will be added to your Airbnb account as Booking Credit. Booking Credit can only be redeemed through the Airbnb Platform. Booking Credit may be applied during checkout and will reduce the cost of that booking by the applied amount. You are not required to apply the Booking Credit to your next booking and may elect to apply it to a later booking. If less than the total available balance of your Booking Credit is applied to a booking, the unused balance will remain in your Airbnb account.

No fees of any kind apply to Booking Credit, and Booking Credit balances do not expire but may be subject to applicable unclaimed property laws.


Booking Credit may not be applied towards charges for changes to existing reservations or be used to purchase Gift Cards. Booking Credit cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. Once a Booking Credit is claimed to an Airbnb account, its value cannot be transferred to another person or Airbnb account; a Booking Credit balance on an Airbnb account may not be cashed out or transferred to another Airbnb account.

General Terms

If you apply the Booking Credit to a booking that is later cancelled, you will be refunded based on the Host’s cancellation policy for both: (i) any amount paid with your Payment Method (e.g., your credit or debit card), and (ii) any amount paid using Booking Credit, which will then be available for future use.

If for any reason you believe that there is a discrepancy regarding your Booking Credit, please contact us. Airbnb may require you to submit additional information in order to make a determination regarding your Booking Credit.

The value of your Booking Credit will never change, but the types of products and services that the Airbnb platform offers and that you may apply Booking Credit to, may change over time.

For Canada, Booking Credit is issued by:

Airbnb Ireland UC
8 Hanover Quay
Dublin 2, D02 DP23

Obtain Booking Credit or balance information by signing on to your Airbnb account or by calling 1-866-393-3393.

THIS PROVISION APPLIES ONLY IF YOU RESIDE IN THE PROVINCE OF QUEBEC: If you are a consumer residing in Quebec, these Booking Credit Terms are governed by and construed in accordance with the laws of the province of Quebec and the federal laws of Canada applicable therein and your redemption of Booking Credit is subject to the laws of the province of Quebec and the federal laws of Canada applicable therein.

THIS PROVISION DOES NOT APPLY IF YOU RESIDE IN THE PROVINCE OF QUEBEC: These Booking Credit Terms are governed by and construed in accordance with Irish law, and your redemption of a Booking Credit is subject to Irish law unless otherwise specified in the Applicable Law and Jurisdiction section of the Airbnb Terms.

You understand and agree that you are solely responsible for determining for your jurisdiction (i) the applicable tax reporting requirements, and (ii) the taxes that should be paid in connection with the Booking Credit. Where applicable, Airbnb may be required to account for VAT on any services for which the Booking Credit is redeemed. In no event will Airbnb be liable for any special, incidental, punitive, exemplary or consequential damages of any kind even if we have been informed in advance of the possibility of such damages. In no event will Airbnb’s aggregate liability to you in connection with the Booking Credit exceed the amount of the Booking Credit.

Airbnb reserves the right to modify these Booking Credit Terms at any time in accordance with this provision. When we make changes to these Booking Credit Terms, we will post the revised Booking Credit Terms on the Airbnb Platform and update the “Last Updated” date at the top of these Booking Credit Terms. We will also provide you with notice of any changes by email at least thirty (30) ays before the date they become effective, and the notice will set forth the change, the date of the coming into force of the change, your right to refuse such change and your right to terminate these Booking Credit Terms with Airbnb without cost, penalty or cancellation indemnity by sending us a notice to that effect no later than 30 days after the revised Booking Credit Terms come into effect. Unless you terminate your agreement with Airbnb before the date the revised Booking Credit Terms become effective, your continued access to or use of the Airbnb Platform will constitute acceptance of the revised Booking Credit Terms. All terms and conditions are applicable to the extent permitted by law.

Changes made to these Booking Credit Terms may be in respect of: (i) the waiver and release contained in these Booking Credit Terms; (ii) changing how the Booking Credit and redemption of the Booking Credit work; (iii) changes in respect to the limitations of liability provisions; (iv) changes relating to the resolution of disputes; or (vi) changes to all other general terms including to modifications, miscellaneous, governing law and jurisdiction and definitions.

Your Waiver and Release

By electing to receive the Booking Credit, you are agreeing that Booking Credit is in lieu of any cash refund you might be entitled to receive in connection with making the Qualifying Cancellation—whether under the Listing cancellation policy, our extenuating circumstances policy, any other Airbnb policy, the Airbnb Terms, or applicable law. By electing to receive the Booking Credit or by using the Booking Credit you are agreeing to these Booking Credit Terms.

You release Airbnb and the Host from any and all claims and liabilities, without limitation, relating to the Qualifying Cancellation, and/or any refund or compensation you might be entitled to in relation to the Qualifying Cancellation.

(If you are a resident of the Province of Quebec, the following Limitation of Liability provision does not apply.)

To the maximum extent permitted by the law, we make no warranties, express or implied, with respect to Booking Credit, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. To the maximum extent permitted by law, in the event the Booking Credit is non-functional, your sole remedy, and your sole liability, will be the replacement of such Booking Credit. Certain laws do not allow limitations or implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.

Chargebacks and Fraud

If you initiate a chargeback with your bank or credit card company (also known as a “charge dispute” or “reversal”) for the return of funds charged for a Qualifying Cancellation, you will not be eligible for Booking Credit for such cancellation. Airbnb reserves the right to refuse, void, cancel, reject or hold for review your Booking Credit, if it believes that you initiated a chargeback for the Qualifying Cancellation and elected to receive Booking Credit despite the chargeback, or in any other event of suspected fraud. We will have the right to close a Member’s account and charge alternative Payment Methods if a fraudulently claimed Booking Credit is redeemed and/or used to make purchases on the Airbnb Platform.


Any dispute or claim relating in any way to Booking Credit will be resolved in accordance with the Governing Law and Dispute Resolution section of the Airbnb Terms.


You acknowledge that a French version of this document is available to you. Le titulaire de carte reconnait qu’une version française de cette entente est disponible.

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