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Experience Host

Changes and cancellations

If you or your guest needs to cancel or update a reservation, we’ve got you covered. We’ll help you navigate any cancellations or alterations, and explain what happens when changes are made. 

Processing cancellations

Plans change, and that’s okay. If you need to cancel, first make sure you’re logged in to your Airbnb account. Then head to your calendar, find the instance, and select Cancel Experience. Your guests will receive a notification and a full refund. Keep in mind that if you cancel, penalties are involved and may include things like a cancellation fee.

If your guest cancels within 24 hours of booking (or if they cancel more than 7 days before the start of the Experience), they’ll be refunded and you won’t receive a payout for that booking.

How an Experience Host cancels a booking
Find out how to cancel an instance of your Experience from your calendar and what happens when you do.

If your guest cancels their Experience booking
Get info on refunds, cancellation policies, and payouts if a guest can’t make it.

Cancel or reschedule an Airbnb Experience
Learn about the cancellation policy for Experiences and how you may be affected.

Making adjustments

Does your guest want to bring a friend? Tell them to either make a new reservation or go to Trips to change the date or time, add guests, or remove guests from their Experience reservation. Need to refund a guest? Sure thing—you can send them money directly through the Resolution Center or from your calendar.

If guests can bring extra people to your Experience
Find out how guests can add people to their confirmed reservation.

Refunding your Airbnb Experience guest
Learn how to send money directly through the Resolution Center or from your calendar.

Contacting guests attending your Experience
How to message your guests through the Airbnb app after you’ve received a booking confirmation.

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