How the Resolution Centre helps you
Need to send or request money for things related to your Airbnb trip or Airbnb Experience? No problem! Go to the Resolution Centre to open a refund or payment request.
You have up to 60 days after your reservation’s checkout date to submit a Resolution Centre request.
One thing to note: You may need to add a payment method before sending or requesting money through the Resolution Centre.
Need more help?
Every now and then, Hosts and guests aren’t able to make it work. If you haven’t come to an agreement within 72 hours, you’ll see the option to ask Airbnb to help you mediate.
From there, a dedicated team member will review the info provided by everyone, and ask questions (if necessary) before making a final decision.
Claim on your security deposit
If you want to make a claim on your security deposit, you'll need to submit your request to the Resolution Centre within 14 days of your guest’s checkout date or before the next guest checks in, whichever is earlier.
With Airbnb’s Host Guarantee, you may be eligible for property damage protection within 14 days of checkout or before the next guest checks in (whichever is earlier).