Requesting a refund
Requesting a refund
Do you need a refund? Your first step is to message your Host to make it right. If they can’t fix it, they can offer you a partial refund through the Resolution Centre. For more info on how refunds work when things don’t go as planned, check out these articles.
- How-to
Cancelling during your stay
Our Re-booking and Refund Policy can help cover situations when the listing or amenities are not what you expected. - How-to
Request a refund
Refund requests of any amount should be handled through our Resolution Centre. - How-to
When you’ll get your refund
While they are issued almost immediately, most refunds arrive within 15 days, but for some payment methods and regions, it might take longer… - How-to
Refunds for experiences
Find details of what to do if you have a travel issue that prevents you from being able to complete an Airbnb experience, and you’re unable … - How-to
How the Resolution Centre helps you
The Resolution Centre lets you request or send money for things related to your Airbnb trip. Guests and Hosts can ask Airbnb for help in rea…